https://helpforum.sky.com/t5/Sky-Mobile/Where-is-my-order/m-p/5123897#M271537 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>I have ordered my new phone since 25 September and a month after still hasn't been delivered.&nbsp;<BR />can you update me asap?</P> Fri, 24 Oct 2025 10:32:41 GMT Ermioni 2025-10-24T10:32:41Z https://helpforum.sky.com/t5/Sky-Mobile/Where-is-my-order/m-p/5123897#M271537 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>I have ordered my new phone since 25 September and a month after still hasn't been delivered.&nbsp;<BR />can you update me asap?</P> Fri, 24 Oct 2025 10:32:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Where-is-my-order/m-p/5123897#M271537 Ermioni 2025-10-24T10:32:41Z https://helpforum.sky.com/t5/Sky-Mobile/Where-is-my-order/m-p/5123898#M271538 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3879170">@Ermioni</a>&nbsp;<BR />You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. </P> <P><BR />As we’re customers here we have no insight into current stock levels or any delivery timescales. <BR /><BR /><STRONG>iPhone 17:~</STRONG> Any orders for an iPhone 17 are likely to be delayed due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.<BR /><BR />After credit checks have been completed the most up to date information on your particular order should become available at:<BR /><A href="https://www.sky.com/help/articles/track-sky-order" target="_blank">https://www.sky.com/help/articles/track-sky-order</A> <BR /><BR />When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.</P> Fri, 24 Oct 2025 10:34:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Where-is-my-order/m-p/5123898#M271538 Daniel0210 2025-10-24T10:34:45Z