Mobile bill charging

Margaret-Entwistl — Fri, 24 Oct 2025 07:41:13 GMT

we did an exchange on our iPhone. And received a new one. This was faulty so Sky sent another phone working fine. Retuned phone a

long with swap money refunded for swap However they are still charging me for faulty iPhone. I have phoned Sky 10 times (via various call centres abroad) at lest !,. I have emailed . I have been on BOT. I have been through retentions and NOTHING. This is my money they are taking and now if there is no solution I intend to go via the ombudsman's and CSIS as this is amounting to taking monies CONSUMER RIGHTS ACT 2015.

Just for info We have everything SKY 4 mobiles. Tv etc. and Platinum members for 14 years. (At this moment in time if I could afford it I would cancel,the lot which I will look into eventually as SKY ARE NOT INTERESTED.

Re: Mobile bill charging

caesarome — Fri, 24 Oct 2025 08:48:52 GMT

@Margaret-Entwistl

I would put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Mobile bill charging

PandJ2020 — Fri, 24 Oct 2025 08:49:22 GMT

How long ago? As it takes 3-4 weeks for the return centre to process.

topic Mobile bill charging in Sky Mobile

Mobile bill charging

Re: Mobile bill charging

Re: Mobile bill charging