https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Swap-Help/m-p/5123723#M271485 <P>I returned my old iPhone 14 Pro Max to Sky on the 1/10/25, had confirmation from Royal Mail that it had been delivered on 3/10/25 but since heard nothing from Sky regarding the &nbsp;arrival or valuation of the phone to pay off my remaining balance. My sky bill was generated on the 1/10/25 which I paid for both my 14 Pro Max and my new 17 Pro Max (which I understand) but my bill for the 1/11/25 is still showing as paying for the two devices. Have sky lost my phone, not valued it? or do they just take ages to do so, and how long will I be paying for both devices while they do so?&nbsp;</P> Fri, 24 Oct 2025 07:18:09 GMT heyitcait 2025-10-24T07:18:09Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Swap-Help/m-p/5123723#M271485 <P>I returned my old iPhone 14 Pro Max to Sky on the 1/10/25, had confirmation from Royal Mail that it had been delivered on 3/10/25 but since heard nothing from Sky regarding the &nbsp;arrival or valuation of the phone to pay off my remaining balance. My sky bill was generated on the 1/10/25 which I paid for both my 14 Pro Max and my new 17 Pro Max (which I understand) but my bill for the 1/11/25 is still showing as paying for the two devices. Have sky lost my phone, not valued it? or do they just take ages to do so, and how long will I be paying for both devices while they do so?&nbsp;</P> Fri, 24 Oct 2025 07:18:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Swap-Help/m-p/5123723#M271485 heyitcait 2025-10-24T07:18:09Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Swap-Help/m-p/5123743#M271492 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4514915">@heyitcait</a>&nbsp; it usually takes 2-3 weeks for returns to be processed, currently a bit longer with all the swaps from the new iPhone 17 release.&nbsp;</P> Fri, 24 Oct 2025 07:56:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Swap-Help/m-p/5123743#M271492 63johnw 2025-10-24T07:56:06Z