https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5123714#M271480 <P>I need a returns envelope sent out please</P> Fri, 24 Oct 2025 07:11:06 GMT Cherie111 2025-10-24T07:11:06Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5123714#M271480 <P>I need a returns envelope sent out please</P> Fri, 24 Oct 2025 07:11:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5123714#M271480 Cherie111 2025-10-24T07:11:06Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5123717#M271481 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3319629">@Cherie111</a>&nbsp;<BR />You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. Is this for a recent purchase?</P> <P>&nbsp;</P> <P>If so, as&nbsp;long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 24 Oct 2025 07:12:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5123717#M271481 Daniel0210 2025-10-24T07:12:24Z