topic Re: change the color of my iPhone in Sky Mobile

change the color of my iPhone

Jhenyfer — Thu, 23 Oct 2025 21:24:58 GMT

I ordered an orange iPhone 17 Pro Max, but I want to exchange it for silver.

Re: change the color of my iPhone

63johnw — Thu, 23 Oct 2025 21:29:23 GMT

Hi @Jhenyfer you need to call sky to cancel that order and place a new one, you will be credit checked again. Order can't be changed online.

Re: change the color of my iPhone

caesarome — Thu, 23 Oct 2025 21:30:00 GMT

@Jhenyfer

You will need to call Sky tomorrow to ask them to both cancel and re-order the colour that you would like. Doing so will mean that you will be credit checked again.

Re: change the color of my iPhone

Pardeep5 — Sat, 13 Dec 2025 20:37:43 GMT

I'm already buy the phone but I want change the colour my phone

Re: change the color of my iPhone

Daniel0210 — Sat, 13 Dec 2025 20:41:11 GMT

@Pardeep5
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative colour you will undergo further credit checks.