topic Phone in Sky Mobile

Phone

Juliekilty — Thu, 23 Oct 2025 16:10:41 GMT

I returned a phone and am still being billed for it

Re: Phone

Daniel0210 — Thu, 23 Oct 2025 16:13:52 GMT

@Juliekilty

Was this returned as part of a swap?

Re: Phone

63johnw — Thu, 23 Oct 2025 16:14:07 GMT

Hi @Juliekilty when did you return it as usually it takes 2-3 weeks for returns to be processed, could be longer at the minute with the new iPhone release.

Re: Phone

Juliekilty — Thu, 23 Oct 2025 16:21:19 GMT

No, new ohone i dydnt like so teturned it

thank yoy

Re: Phone

Juliekilty — Thu, 23 Oct 2025 16:22:02 GMT

Sorry new phone I didn't like

Re: Phone

Daniel0210 — Thu, 23 Oct 2025 16:24:05 GMT

@Juliekilty

Then as @63johnw has stated it'll take a few weeks for it be processed and checked for damage. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Be aware if you order an alternative device you will undergo further credit checks.

Re: Phone

Juliekilty — Thu, 23 Oct 2025 16:29:36 GMT

Thank you