https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122410#M271205 Hi, I am a Sky customer using an eSim I recently returned to Dublin from a short trip to Morocco. Before the trip, I manually turned the eSim off in my phone's settings. Upon arriving back in Dublin and turning the eSim on, I have been unable to connect to any service. My phone currently shows "No Service" and the error message "Selected network unavailable." I have already tried manually selecting the network without success. Your help articles suggested replacing the eSim. However, when I attempt the replacement process, it asks for a Recovery Code which I have never received. This is a critical issue because: * My eSim is off, so I cannot receive text messages (which is how the code is usually sent). * I am now back in my home location (Dublin) and still have no signal, leaving me without the ability to make or receive calls/texts. Please advise immediately on how I can proceed to restore my service or get the required Recovery Code without being able to receive a text message. I need an urgent resolution to get my phone working again. Thank you. Wed, 22 Oct 2025 10:59:43 GMT Sriyadav 2025-10-22T10:59:43Z https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122410#M271205 Hi, I am a Sky customer using an eSim I recently returned to Dublin from a short trip to Morocco. Before the trip, I manually turned the eSim off in my phone's settings. Upon arriving back in Dublin and turning the eSim on, I have been unable to connect to any service. My phone currently shows "No Service" and the error message "Selected network unavailable." I have already tried manually selecting the network without success. Your help articles suggested replacing the eSim. However, when I attempt the replacement process, it asks for a Recovery Code which I have never received. This is a critical issue because: * My eSim is off, so I cannot receive text messages (which is how the code is usually sent). * I am now back in my home location (Dublin) and still have no signal, leaving me without the ability to make or receive calls/texts. Please advise immediately on how I can proceed to restore my service or get the required Recovery Code without being able to receive a text message. I need an urgent resolution to get my phone working again. Thank you. Wed, 22 Oct 2025 10:59:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122410#M271205 Sriyadav 2025-10-22T10:59:43Z https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122422#M271206 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4513230">@Sriyadav</a>&nbsp; if you can't call sky then try the social media links at the bottom of this page to contact sky for help with this.&nbsp;</P> Wed, 22 Oct 2025 11:12:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122422#M271206 63johnw 2025-10-22T11:12:28Z https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122470#M271215 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4513230">@Sriyadav</a>&nbsp;</P> <P>What phone have you got ?</P> Wed, 22 Oct 2025 12:12:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim-issues/m-p/5122470#M271215 caesarome 2025-10-22T12:12:18Z