topic Re: Payment in Sky Mobile

Payment

Lucy209 — Wed, 22 Oct 2025 07:21:14 GMT

Hi, when I first ordered my phone, the payment was supposed to be £36 a month. £25 for the phone and £12 for the sim. Everytime a payment comes out it's only £12 for the sim. I don't want to get a hefty bill if I can sort this please? Really confused as to why it's doing that and adding on more prices for calls and texts which is unlimited for my package? I also recently went away and couldn't access my mobile data it did not work why is this? Thank you, Lucy

Re: Payment

PandJ2020 — Wed, 22 Oct 2025 07:27:41 GMT

@Lucy209 wrote:
...on more prices for calls and texts which is unlimited for my package?

Inclusive calls are to 01, 02, 03 and 07 only. If you make calls to other numbers then they are almost always chargeable.

I also recently went away and couldn't access my mobile data it did not work why is this?

What country?

Hi, when I first ordered my phone, the payment was supposed to be £36 a month. £25 for the phone and £12 for the sim. Everytime a payment comes out it's only £12 for the sim. I don't want to get a hefty bill if I can sort this please?

You need to call Sky as we're other customers here...

Re: Payment

Lucy209 — Wed, 22 Oct 2025 07:38:02 GMT

Thank you and I went to Barcelona and Milan but could not use my data, will contact sky thank you for your response

Re: Payment

63johnw — Wed, 22 Oct 2025 07:38:52 GMT

Hi @Lucy209 how long have you had the phone ?

Re: Payment

Lucy209 — Wed, 22 Oct 2025 07:46:32 GMT

I've had it since July -August

Re: Payment

PandJ2020 — Wed, 22 Oct 2025 08:20:59 GMT

@Lucy209 wrote:
Thank you and I went to Barcelona and Milan but could not use my data, will contact sky thank you for your response

Those locations are covered by the 'Roaming Passport' - £2 per day to access your UK package (subject to some fair usage limits).

Many roaming problems are caused by device configuration, particularly around roaming settings. Check here: https://www.sky.com/help/articles/sky-mobile-roaming

Re: Payment

63johnw — Wed, 22 Oct 2025 09:18:49 GMT

@Lucy209 wrote:
I've had it since July -August

If no device payments have come off your account @Lucy209 I would call sky on 150 to find out what's happening.

Re: Payment

Lucy209 — Wed, 22 Oct 2025 09:26:24 GMT

Thank you for your help guys