https://helpforum.sky.com/t5/Sky-Mobile/Trade-in-credit/m-p/5122094#M271135 I swapped my iPhone for a Google pixel and the offer at the time was an extra £200 trade in value. I emailed several times and I receive no replys for weeks. I still haven't had my extra credit. I am extremely disappointed as I was also meant to get a Google pixel watch on offer too but your website did not allow me the option to add the watch. I complained only to be notified that the offer wasn't available now even though I choose this offer within the time frame. I was looking to trade in my apple air iPad for the new apple air but I have been completely let down with Sky and very poor customer service. Wed, 22 Oct 2025 02:33:12 GMT Tumshieville 2025-10-22T02:33:12Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-in-credit/m-p/5122094#M271135 I swapped my iPhone for a Google pixel and the offer at the time was an extra £200 trade in value. I emailed several times and I receive no replys for weeks. I still haven't had my extra credit. I am extremely disappointed as I was also meant to get a Google pixel watch on offer too but your website did not allow me the option to add the watch. I complained only to be notified that the offer wasn't available now even though I choose this offer within the time frame. I was looking to trade in my apple air iPad for the new apple air but I have been completely let down with Sky and very poor customer service. Wed, 22 Oct 2025 02:33:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-in-credit/m-p/5122094#M271135 Tumshieville 2025-10-22T02:33:12Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-in-credit/m-p/5122096#M271136 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3429018">@Tumshieville</a>&nbsp;</P> <P>As you are only telling other customers here and not Sky this link explains&nbsp;how to put in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Wed, 22 Oct 2025 04:30:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-in-credit/m-p/5122096#M271136 caesarome 2025-10-22T04:30:41Z