https://helpforum.sky.com/t5/Sky-Mobile/eSim-installation/m-p/5121157#M270867 <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">Your code will be in the ‘Complete your eSIM installation with your confirmation code’ email. It can take up to one hour for the email to come through.</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">Check your Junk mail/Spam folder just in case it’s in there.</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">&nbsp;</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"><SPAN>The email confirmation code will be sent to the email address you used to place your order. You can view this in your Sky.com account via </SPAN><STRONG>My Details</STRONG><SPAN> &gt; </SPAN><STRONG>Account information</STRONG><SPAN> or on the My Sky app in </SPAN><STRONG>My Profile</STRONG></P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">&nbsp;</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">If you are still not able to get the code, you will need to call 150 on your Sky mobile, Sky Talk landline or using the other contact details at the bottom of this help article, clicking on 'No, I still need help'</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"><A href="https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem" target="_blank">https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem</A></P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">&nbsp;</P> Mon, 20 Oct 2025 21:56:01 GMT lettice 2025-10-20T21:56:01Z https://helpforum.sky.com/t5/Sky-Mobile/eSim-installation/m-p/5121090#M270862 <P>i'm trying to do my eSim but i'm not receiving any email at all for the confirmation code. the correct email has been entered as well</P> Mon, 20 Oct 2025 20:18:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/eSim-installation/m-p/5121090#M270862 EliseBrxwn 2025-10-20T20:18:13Z https://helpforum.sky.com/t5/Sky-Mobile/eSim-installation/m-p/5121157#M270867 <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">Your code will be in the ‘Complete your eSIM installation with your confirmation code’ email. It can take up to one hour for the email to come through.</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">Check your Junk mail/Spam folder just in case it’s in there.</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">&nbsp;</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"><SPAN>The email confirmation code will be sent to the email address you used to place your order. You can view this in your Sky.com account via </SPAN><STRONG>My Details</STRONG><SPAN> &gt; </SPAN><STRONG>Account information</STRONG><SPAN> or on the My Sky app in </SPAN><STRONG>My Profile</STRONG></P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">&nbsp;</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">If you are still not able to get the code, you will need to call 150 on your Sky mobile, Sky Talk landline or using the other contact details at the bottom of this help article, clicking on 'No, I still need help'</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"><A href="https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem" target="_blank">https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem</A></P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">&nbsp;</P> Mon, 20 Oct 2025 21:56:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/eSim-installation/m-p/5121157#M270867 lettice 2025-10-20T21:56:01Z