topic Re: Serious disconnect in Sky Mobile

Serious disconnect

Josfish47 — Mon, 20 Oct 2025 18:40:02 GMT

My system has once again been closed I've paid the. Bill after trying 4 times to set

up D. D. Both myself and my wife are attending serious hospital appointments and need very important contact with oncology departments my phone is Off service

Re: Serious disconnect

63johnw — Mon, 20 Oct 2025 18:46:18 GMT

Hi @Josfish47 once your direct debit has been set up and your payment has cleared Skys account then your service will be restored. If you are more than 2 weeks late in paying then you may also have to pay the next bill too. If you have missed two months payments then Sky can cancel your contract and demand payment in full for the contract.

Re: Serious disconnect

caesarome — Mon, 20 Oct 2025 18:46:27 GMT

@Josfish47 wrote:

My system has once again been closed I've paid the. Bill after trying 4 times to set

up D. D.

Are you saying your phone had been restricted due to a bill not being paid and that now you have paid it was issues are you having setting up your payment method ?