https://helpforum.sky.com/t5/Sky-Mobile/Paid-for-wrong-devices-twice-Refund-request/m-p/5120379#M270636 <P>I spoke with different advisors via phone and they ordered the wrong device (IPhone 17pro) twice for me, I got debited for the initial payment twice too, then I spoke with the last advisor so got my order right (IPhone 17 pro max).and said he had cancelled and processed refund on 2 previous orders. (All the back and forth on phone with different advisors happened within 24hours).</P><P>It's been over 2weeks, no refunds or device delivered.&nbsp;<BR />I can't track my order online because it displayed 'coming soon' even after 2/3weeks</P><P>this is driving me nuts!!</P> Mon, 20 Oct 2025 10:35:41 GMT JumokeD 2025-10-20T10:35:41Z https://helpforum.sky.com/t5/Sky-Mobile/Paid-for-wrong-devices-twice-Refund-request/m-p/5120379#M270636 <P>I spoke with different advisors via phone and they ordered the wrong device (IPhone 17pro) twice for me, I got debited for the initial payment twice too, then I spoke with the last advisor so got my order right (IPhone 17 pro max).and said he had cancelled and processed refund on 2 previous orders. (All the back and forth on phone with different advisors happened within 24hours).</P><P>It's been over 2weeks, no refunds or device delivered.&nbsp;<BR />I can't track my order online because it displayed 'coming soon' even after 2/3weeks</P><P>this is driving me nuts!!</P> Mon, 20 Oct 2025 10:35:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Paid-for-wrong-devices-twice-Refund-request/m-p/5120379#M270636 JumokeD 2025-10-20T10:35:41Z https://helpforum.sky.com/t5/Sky-Mobile/Paid-for-wrong-devices-twice-Refund-request/m-p/5120529#M270703 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4510938">@JumokeD</a>&nbsp;</P> <P>Refunds can take 2-3 weeks to get back to you so if this still hasn't been sorted then you might want to put in a complaint:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> Mon, 20 Oct 2025 12:16:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Paid-for-wrong-devices-twice-Refund-request/m-p/5120529#M270703 caesarome 2025-10-20T12:16:03Z