https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119801#M270549 <UL><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000033465.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113971iAE8D5FF095D47696/image-size/medium?v=v2&amp;px=400" role="button" title="1000033465.jpg" alt="1000033465.jpg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">1000033465.jpg</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000033466.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113972i35725A618242F058/image-size/medium?v=v2&amp;px=400" role="button" title="1000033466.jpg" alt="1000033466.jpg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">1000033466.jpg</span></span><P>  </P></LI></UL> Sun, 19 Oct 2025 16:42:03 GMT Sugarhoney 2025-10-19T16:42:03Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119797#M270548 <P>Unable to upgrade or browse new phone deals online. Every time I click on a handset it says i have been restricted and cannot process. I have tried on different devices and the same thing keeps happening. Works fine when I am not logged into my account but as soon as I log in it happens again</P> Sun, 19 Oct 2025 16:41:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119797#M270548 Sugarhoney 2025-10-19T16:41:07Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119801#M270549 <UL><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000033465.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113971iAE8D5FF095D47696/image-size/medium?v=v2&amp;px=400" role="button" title="1000033465.jpg" alt="1000033465.jpg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">1000033465.jpg</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000033466.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113972i35725A618242F058/image-size/medium?v=v2&amp;px=400" role="button" title="1000033466.jpg" alt="1000033466.jpg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">1000033466.jpg</span></span><P>  </P></LI></UL> Sun, 19 Oct 2025 16:42:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119801#M270549 Sugarhoney 2025-10-19T16:42:03Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119864#M270559 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4087762">@Sugarhoney</a>&nbsp; you will need to call sky on 150 so they can help with the upgrade and investigate why you can't.&nbsp;</P> Sun, 19 Oct 2025 17:41:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5119864#M270559 63johnw 2025-10-19T17:41:00Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5166817#M278594 <P>Did you manage to find out a way around this? I'm getting exactly the same issue when trying to upgrade my handset&nbsp;</P> Sun, 14 Dec 2025 12:20:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5166817#M278594 Scottd2 2025-12-14T12:20:10Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5166891#M278602 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4563521">@Scottd2</a>&nbsp;wrote:<BR /><P>Did you manage to find out a way around this? I'm getting exactly the same issue when trying to upgrade my handset&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4563521">@Scottd2</a>&nbsp;Call Sky, there is no other way to get that issue sorted.</P> Sun, 14 Dec 2025 14:12:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade/m-p/5166891#M278602 daveNOS 2025-12-14T14:12:51Z