topic Re: Billing problems in Sky Mobile

Billing problems

Billingproblem — Sun, 19 Oct 2025 15:23:34 GMT

I need help in my billing problem I think so sky cut off my money without any reason

Re: Billing problems

Daniel0210 — Sun, 19 Oct 2025 15:30:07 GMT

@Billingproblem wrote:

I need help in my billing problem I think so sky cut off my money without any reason

@Billingproblem

Do you mean Sky restricted your mobile services rather than cut off your money?

Re: Billing problems

Billingproblem — Sun, 19 Oct 2025 15:32:39 GMT

I have to buy my mobile phone. I phone 14 pro max from sky before three years i don't know what doing these company with me I don't even finish my bill tell me why not why you cut off every month 260 pounds

Re: Billing problems

Billingproblem — Sun, 19 Oct 2025 15:33:24 GMT

Yes

Re: Billing problems

Daniel0210 — Sun, 19 Oct 2025 15:34:18 GMT

@Billingproblem

Sorry, your post isn't clear. Can I point out this is a customer ➡️ customer discussion forum where we try to help other Sky customers. You aren’t speaking to Sky staff by posting on here.

Re: Billing problems

caesarome — Sun, 19 Oct 2025 15:34:43 GMT

@Billingproblem

Your post isn't very clear but you are talking to other Sky customers here and not Sky.

Sky would only restricted your mobile if you have not paid a bill so are you up to date with the billing ?

Re: Billing problems

Daniel0210 — Sun, 19 Oct 2025 15:35:19 GMT

@Billingproblem wrote:

Yes

@Billingproblem
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/