topic Re: Returns in Sky Mobile

Returns

Paula129 — Sun, 19 Oct 2025 15:23:25 GMT

Returned 2 iPhone 11's on the 6th October , for new phone swap , was told each handset was worth £101 as no damage to either , only had an email confirming 1 phone , sent both together , got proof of posting. Also I can't see any credit for £101 which was stated in the email for the one they've received. Have you received the other one,?I do have proof they were posted together

Re: Returns

Daniel0210 — Sun, 19 Oct 2025 15:27:44 GMT

@Paula129
This is a customer ➡️ customer discussion forum where we try to help other Sky customers. You aren’t speaking to Sky staff by posting on here.

Youll need to call Sky to check on the return of the other.

Re: Returns

PandJ2020 — Sun, 19 Oct 2025 15:27:58 GMT

@Paula129 wrote:
Have you received the other one,?

We're other customers here so cannot answer that...

You'll need to contact Sky directly.