topic Re: Emergency in Sky Mobile

Emergency

Stevenwhite1 — Sat, 18 Oct 2025 11:34:42 GMT

Someone from sky to phone me asap my wife has had a very bad accident in hospital.

Re: Emergency

Daniel0210 — Sat, 18 Oct 2025 11:40:04 GMT

@Stevenwhite1
l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

I'm just wondering why your wife having an accident in hospital requires contact from Sky?

Re: Emergency

caesarome — Sat, 18 Oct 2025 12:05:06 GMT

@Stevenwhite1

Are you struggling to pay your mobile bill, is this the reason for your post ?

Re: Emergency

Stevenwhite1 — Sat, 18 Oct 2025 12:30:08 GMT

I need someone from sky mobile to call me asap .I am in Uruguay my wife has had a accident unable to us mobile

Re: Emergency

SKY1992bf — Sat, 18 Oct 2025 12:34:19 GMT

@Stevenwhite1 As already noted sky won't contact you as they don't know who you are from a forum post

I'm afraid you will need to find a way of contacting sky directly yourself social media might be an option

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Emergency

GD1 — Sat, 18 Oct 2025 12:51:42 GMT

@Stevenwhite1 wrote:

I need someone from sky mobile to call me asap .I am in Uruguay my wife has had a accident unable to us mobile

They won't. As advised this is a customer helps customer community. No one from Sky would know who you are from your community login.

Re: Emergency

Daniel0210 — Sat, 18 Oct 2025 13:24:58 GMT

@Stevenwhite1

Sorry to hear of your wife's accident. We obviously wish her a speedy recovery. You will need to instigate contact with Sky.

See section 2 on the below link 'Travel Checklist' where it provides a number to call from abroad

https://www.sky.com/help/sky-mobile/going-or-calling-abroad/roaming/articles/sky-mobile-roaming