Pixel 10 Pro not delivered

FedUpWithSky5 — Fri, 17 Oct 2025 20:24:25 GMT

I upgraded my phone to the Pixel 10 pro almost 2 months ago. I still have not recieved the phone.

When I phoned Sky Mobile a month ago to find out what the issue was. They informed me that they did not have the colour I ordered in stock, and could not tell me when to expect the delivery.

They were more than happy to order a different colour, but failed to tell me that if I did this I would no longer be eligible for the £250 cashback offer which was the main reason I decided to upgrade in the first place!!!

They then refused to cancel the contract for the phone which I had not received!! They told me that I would have to wait for the delivery to arrive and then refuse it! What absolute rubbish. When I pushed about my right to cancel, the guy on the phone had clearly had enough of me and fobbed me off. telling me he had opened a case for me, which he hadn't.

I put in a complaint about this weeks ago, and have not recieved a response.

After this experience I would advice against going with Sky Mobile. They are absolute scam artsits.

Re: Pixel 10 Pro not delivered

caesarome — Fri, 17 Oct 2025 20:42:12 GMT

@FedUpWithSky5 wrote:

I put in a complaint about this weeks ago, and have not recieved a response.

Then Sky have up to 8 weeks to either respond or issue you with a deadlock letter.

What does it say here about your order:

https://www.sky.com/ordertracking

topic Pixel 10 Pro not delivered in Sky Mobile

Pixel 10 Pro not delivered

Re: Pixel 10 Pro not delivered