topic Re: order cancelled in Sky Mobile

order cancelled

Akash27 — Fri, 17 Oct 2025 09:18:48 GMT

My sky order has issue with it show action required please check what's wrong with the order i need thr watch

Re: order cancelled

Annie+UK — Fri, 17 Oct 2025 09:24:04 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

You'll need to contact Sky

Re: order cancelled

caesarome — Fri, 17 Oct 2025 09:31:50 GMT

@Akash27

As advised by @Annie+UK @you will need to call Sky about this so if it isn't a stock issue then this might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

Re: order cancelled

Daniel0210 — Fri, 17 Oct 2025 09:32:48 GMT

@Akash27

You've posted that your order displays 'action required' but your thread title states 'order cancelled'. They are different. 'Action required' sometimes means there's a problem with the required credit check(s) so as @Annie+UK has stated you'll need to contact Sky.