topic Re: SOS in USA after 3 days working normally in Sky Mobile

SOS in USA after 3 days working normally

Eddie8476 — Fri, 17 Oct 2025 04:30:10 GMT

After using calls, mobile data and Google maps for 3 days I suddenly got SOS call status only when I arrived in San Francisco. I have a week and a half left so it's really awkward. Skys other advise is to call their 0333 number which is not possible with SOS status. Any help appreciated

Re: SOS in USA after 3 days working normally

caesarome — Fri, 17 Oct 2025 04:32:18 GMT

@Eddie8476

Try going through this:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

Re: SOS in USA after 3 days working normally

Eddie8476 — Fri, 17 Oct 2025 04:46:06 GMT

Thanks but that just got me to this community page

Re: SOS in USA after 3 days working normally

caesarome — Fri, 17 Oct 2025 04:48:49 GMT

It doesn't for me so it suggests this:

Turn your phone off/on.

See if you can connect to other networks.

Is your spend cap set at £0 or to low ?

Go to your My Sky (sky.com/networksettings) account online and sign in.
Select the SIM you're having trouble with.
Scroll to the bottom of the 'Plan and data settings' page and select Request network settings.

We'll send a notification to your phone or tablet with instructions on what to do next. It might take 5 minutes to come through.