topic Re: No network connection in Sky Mobile

No network connection

Kasia78 — Thu, 16 Oct 2025 21:20:02 GMT

Hello all day today my phone dont have network connection. I cannot make calls, nobody can call me.

Re: No network connection

caesarome — Thu, 16 Oct 2025 21:25:15 GMT

@Kasia78

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: No network connection

Kasia78 — Thu, 16 Oct 2025 21:54:00 GMT

No i cannot find anything.

Re: No network connection

Gail210 — Fri, 17 Oct 2025 20:34:56 GMT

I am having the same problem and have for ages I have to walk half way down the street to get a signal can't phone , text or receive anything in my home and they keep telling me there's no connectivity problem

Re: No network connection

Kasia78 — Fri, 17 Oct 2025 21:57:16 GMT

I cannot make calls anywhere... i spent 2 hours on call today and they couldnt find what is wrong.

Re: No network connection

63johnw — Sat, 18 Oct 2025 06:11:21 GMT

Hi @Kasia78 do you have an esim or physical sim ?

Re: No network connection

Kasia78 — Sat, 18 Oct 2025 09:15:03 GMT

I have esim

Re: No network connection

63johnw — Sat, 18 Oct 2025 09:17:02 GMT

Another customer was having a similar issue @Kasia78 so they deleted and reinstalled the esim and it cured their issue.

Re: No network connection

Kasia78 — Sat, 18 Oct 2025 09:52:13 GMT

How to do that?? Because i dont have code to esim

Re: No network connection

63johnw — Sat, 18 Oct 2025 10:24:58 GMT

If you can't call sky @Kasia78 try using the social media links at the bottom of this page to contact them and see if they can help with the eSIM activation code.

Re: No network connection

Kasia78 — Sat, 18 Oct 2025 10:39:40 GMT

I was in the Sky kiosk and it looks like esim gone from phone because it doesnt show in system. The girl order for me sim card.