https://helpforum.sky.com/t5/Sky-Mobile/My-sky-order-got-cancelled/m-p/5117523#M270104 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4387918">@Clionax</a>&nbsp;<BR />l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. </P> <P><BR />It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.</P> Thu, 16 Oct 2025 18:41:39 GMT Daniel0210 2025-10-16T18:41:39Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-order-got-cancelled/m-p/5117519#M270103 Why did my sky order get cancelled Thu, 16 Oct 2025 18:40:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-order-got-cancelled/m-p/5117519#M270103 Clionax 2025-10-16T18:40:31Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-order-got-cancelled/m-p/5117523#M270104 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4387918">@Clionax</a>&nbsp;<BR />l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. </P> <P><BR />It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.</P> Thu, 16 Oct 2025 18:41:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-order-got-cancelled/m-p/5117523#M270104 Daniel0210 2025-10-16T18:41:39Z