Ordered

Anonymous — Thu, 16 Oct 2025 13:35:13 GMT

Ordered 17 pro max through by paying upfront 36£ but ordered cancelled and haven't got refund

Re: Ordered

63johnw — Thu, 16 Oct 2025 13:47:31 GMT

Hi @Anonymous it can take few weeks for refunds to come through.

Re: Ordered cancelled

63johnw — Thu, 16 Oct 2025 13:48:12 GMT

Hi @Anonymous you have started one thread, no need for another.

Re: Ordered

Daniel0210 — Thu, 16 Oct 2025 14:30:42 GMT

@Anonymous

Your duplicate post and those you've posted using a slightly different user name have been removed. You've received a reply on this one.

It seems possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

topic Re: Ordered cancelled in Sky Mobile

Ordered

Re: Ordered

Re: Ordered cancelled

Re: Ordered