topic Re: free watch not received in Sky Mobile

free watch not received

smoo222 — Mon, 13 Jan 2025 22:29:51 GMT

I recently signed up to sky mobile and the offer I chose said my device came with a free Fitbit smart watch but I haven't received anything despite chasing it up twice.

Re: free watch not received

caesarome — Mon, 13 Jan 2025 22:37:11 GMT

@smoo222

What device did you order ?

Re: free watch not received

smoo222 — Tue, 14 Jan 2025 01:13:25 GMT

Samsung Galaxy A33 5G 128GB, I spoke with a sky rep to upgrade. She said that when the old phone had been received I would get the smart watch. I also followed up and was told someone would be in touch within 48 hours; that was well over a week ago. Thanks for your interest.

Re: free watch not received

caesarome — Tue, 14 Jan 2025 09:39:45 GMT

@smoo222

It is not sent automatically so you have to put in a claim as this link will help you to do this:

https://samsungoffers.claims/sam/awesomeautumnpromo/en-GB

You should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Re: free watch not received

lewie2006 — Thu, 16 Oct 2025 12:22:57 GMT

I have been waiting nearly 4 months for new smart watch.