https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-swap/m-p/5116882#M269936 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3665479">@Dave+Bennett1411</a>&nbsp; it usually takes 2-3 weeks for returns to be processed and currently probably a little longer due to the new iPhone release. You could try calling sky on 150 to see if they can offer any updates.&nbsp;</P> Thu, 16 Oct 2025 07:44:25 GMT 63johnw 2025-10-16T07:44:25Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-swap/m-p/5116880#M269935 <P>It's been 3 weeks since Sky received my old iPhone as part of a swap to a new one and I still haven't had an offer from them for my old one.&nbsp;</P> Thu, 16 Oct 2025 07:38:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-swap/m-p/5116880#M269935 Dave+Bennett1411 2025-10-16T07:38:27Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-swap/m-p/5116882#M269936 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3665479">@Dave+Bennett1411</a>&nbsp; it usually takes 2-3 weeks for returns to be processed and currently probably a little longer due to the new iPhone release. You could try calling sky on 150 to see if they can offer any updates.&nbsp;</P> Thu, 16 Oct 2025 07:44:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-swap/m-p/5116882#M269936 63johnw 2025-10-16T07:44:25Z