topic Re: Lost service in Sky Mobile

Lost service

Cunnymoney — Thu, 16 Oct 2025 00:47:15 GMT

I have been using my sky mobile eSIM for a few months now and it completely stopped working today. I only just got sky broadband installed in my house and I'm wondering if that has anything to do with it? My phone is basically non functional without a wifi connection now and just shoes a satellite symbol in the corner where the network bars should be. Please help

Re: Lost service

5on1c — Thu, 16 Oct 2025 01:34:06 GMT

My network is fully down to no signal bars at all on my phone ither , just my home WiFi ,,,,

Re: Lost service

63johnw — Thu, 16 Oct 2025 06:21:02 GMT

Hi @Cunnymoney and @5on1c any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

@Cunnymoney a customer on here yesterday had a similar issue and deleted and reinstalled their eSIM and that cured their issues.

Re: Lost service

Cunnymoney — Thu, 16 Oct 2025 09:33:46 GMT

No mast issues in my area. I got it back working but had to delete my ESIM and manually reinstall it using the SM DP + address and activation code