https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5116554#M269867 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4506244">@Loops1976</a>&nbsp; you will need to make sure find my iPhone is turned off and factory reset it. You then need to call sky to see if they will accept the swap. That can't be done here.&nbsp;</P> Wed, 15 Oct 2025 17:12:18 GMT 63johnw 2025-10-15T17:12:18Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5116396#M269821 <P>I received my new phone 26/08/25 and sent back my iPhone 13mini on the 27/07/25. I replied to your emails about clearing the cloud several times, today I have received the phone back?&nbsp;<BR />Did no one re check it again? Can I still return it?</P><P>Thank you</P> Wed, 15 Oct 2025 14:53:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5116396#M269821 Loops1976 2025-10-15T14:53:21Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5116554#M269867 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4506244">@Loops1976</a>&nbsp; you will need to make sure find my iPhone is turned off and factory reset it. You then need to call sky to see if they will accept the swap. That can't be done here.&nbsp;</P> Wed, 15 Oct 2025 17:12:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5116554#M269867 63johnw 2025-10-15T17:12:18Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5124799#M271724 <P>Thank you&nbsp;</P> Sat, 25 Oct 2025 14:17:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5124799#M271724 Loops1976 2025-10-25T14:17:27Z