topic Re: New device stopped working in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115766#M269638 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504973">@Sky552</a>&nbsp; have a look here&nbsp;</P><P>&nbsp;</P><P><A href="https://support.apple.com/en-gb/116940?iphone-authentication-type=iphone-with-face-id" target="_blank">https://support.apple.com/en-gb/116940?iphone-authentication-type=iphone-with-face-id</A></P><P>&nbsp;</P><P>also make sure the charger you are using is working, do you have another one to try ?</P> Tue, 14 Oct 2025 17:36:25 GMT 63johnw 2025-10-14T17:36:25Z New device stopped working https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115373#M269535 <P>My sons new device has stopped working, does not turn on or charge</P> Tue, 14 Oct 2025 10:53:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115373#M269535 Sky552 2025-10-14T10:53:53Z Re: New device stopped working https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115398#M269545 <P>What 'device' is it?</P> Tue, 14 Oct 2025 11:19:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115398#M269545 PandJ2020 2025-10-14T11:19:31Z Re: New device stopped working https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115522#M269580 <P>iPhone 17</P> Tue, 14 Oct 2025 13:09:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115522#M269580 Sky552 2025-10-14T13:09:24Z Re: New device stopped working https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115766#M269638 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504973">@Sky552</a>&nbsp; have a look here&nbsp;</P><P>&nbsp;</P><P><A href="https://support.apple.com/en-gb/116940?iphone-authentication-type=iphone-with-face-id" target="_blank">https://support.apple.com/en-gb/116940?iphone-authentication-type=iphone-with-face-id</A></P><P>&nbsp;</P><P>also make sure the charger you are using is working, do you have another one to try ?</P> Tue, 14 Oct 2025 17:36:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-device-stopped-working/m-p/5115766#M269638 63johnw 2025-10-14T17:36:25Z