Absolute awful service

KarinG1 — Tue, 14 Oct 2025 16:10:42 GMT

I have had no phone coverage for eight days now, my mobile network settings does not show up Sky. I rang them last Saturday and the advisor said he would send it to the back room and I should hear within 48 hrs , Rang them on Monday and nothing was done, the advisor said I will put you through to the tech team, she did, and an answer machine said straight away that Sky were having issues and ring back later. I re rang them again Monday and boy did I have to jump through hoops to prove who I was just because my phone will not receive calls, texts or able to make outgoing phone calls.

At this stage after an hour and 20 minutes of going back and forth to this persons back room I said send me my husband and I PAC code , I will go elsewhere.

Because they have to send the PAC codes to the primary tel no which is unavailable they then want the recovery code, I've been with Sky with my mobile for ten years so no longer have this after about four years I delete emails to free up room on my iPad.

Then he wanted the code on my Sky Q box, I explained I didn't have one, then I was asked tomgom8ntomsettings and give him the last four digits in the settings code which Imdid, but this was not sufficient. Then I was asked to go back into my emails from 2024 for emails from Sky to find a code, I couldn't find anything after which the advisor said I will send you PAC codes to your email address within 24 hrs.

Re: Absolute awful service

caesarome — Tue, 14 Oct 2025 16:50:54 GMT

@KarinG1

It is not clear what is happening so does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

topic Re: Absolute awful service in Sky Mobile

Absolute awful service

Re: Absolute awful service