topic Re: Someone using Sky Mobile is using my name and address in Sky Mobile

Someone using Sky Mobile is using my name and address

drew25 — Mon, 13 Oct 2025 17:29:44 GMT

Hi, I had a notice of sums in arrears for Sky Mobile to my name and address.

£1260

However, I am not with Sky Mobile, I am with Smarty for several years now.

I phoned Sky Mobile last week to inform them of probable identity theft and they closed the account but I asked specifically that the fraud team call me to discuss it because I want to ask them some questions and possibly take this issue up with the police.

The fraud team have yet to call me, I would like to contact them by email/writing. What are the contact details please?

Many thanks,

Drew25

Re: Someone using Sky Mobile is using my name and address

caesarome — Tue, 14 Oct 2025 09:52:23 GMT

@drew25

Try the address shown here:

https://www.sky.com/help/articles/how-to-make-a-complaint#write-to-us-only

Re: Someone using Sky Mobile is using my name and address

drew25 — Wed, 15 Oct 2025 14:17:06 GMT

@caesarome

Many thanks.