https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115276#M269516 <P>Try googling 'ios 26.0.1 lost contacts' and 'ios 26.0.1 esim not working'.</P><P>&nbsp;</P><P>There are a number of suggestions, e.g.</P><P>"To fix an iOS 26.0.1 eSIM not working, first try toggling Airplane Mode, then check for and install a carrier settings update by going to Settings &gt; General &gt; About. If the issue continues, try a forced restart, and if that doesn't work, consider resetting network settings, but be aware this will erase saved Wi-Fi passwords."</P> Tue, 14 Oct 2025 09:31:38 GMT PandJ2020 2025-10-14T09:31:38Z https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115263#M269512 <P>I recently switched from a physical SIM to an eSIM on my iPhone. Initially, everything was working fine. However, after updating my device to iOS version 26.0.1, I have completely lost service on the eSIM. I am unable to make or receive phone calls, and I’ve noticed that some of my contacts have disappeared as well.</P><P>This disruption has caused significant inconvenience, and I would appreciate urgent assistance in resolving the matter. I would like to know:</P><OL><LI>Why the eSIM stopped functioning after the update.</LI><LI>What steps Sky is taking to address compatibility issues with iOS 26.0.1.</LI><LI>How I can restore full service and recover my missing contacts.</LI></OL><P>Please treat this as a priority and advise on the next steps to restore my mobile service.</P> Tue, 14 Oct 2025 09:19:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115263#M269512 RishiG 2025-10-14T09:19:33Z https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115265#M269513 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504851">@RishiG</a>&nbsp;</P> <P>We can advise you that you&nbsp;aren’t speaking to Sky Customer Services by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. </P> Tue, 14 Oct 2025 09:22:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115265#M269513 Daniel0210 2025-10-14T09:22:15Z https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115276#M269516 <P>Try googling 'ios 26.0.1 lost contacts' and 'ios 26.0.1 esim not working'.</P><P>&nbsp;</P><P>There are a number of suggestions, e.g.</P><P>"To fix an iOS 26.0.1 eSIM not working, first try toggling Airplane Mode, then check for and install a carrier settings update by going to Settings &gt; General &gt; About. If the issue continues, try a forced restart, and if that doesn't work, consider resetting network settings, but be aware this will erase saved Wi-Fi passwords."</P> Tue, 14 Oct 2025 09:31:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5115276#M269516 PandJ2020 2025-10-14T09:31:38Z https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5120172#M270600 <P>Thanks - I tried customer services as well, but even they could't resolve it, hence i order a replacement physical Sim.</P> Mon, 20 Oct 2025 08:24:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Loss-of-Service-and-Missing-Contacts-after-eSIM-Activation-and-iOS-Update/m-p/5120172#M270600 Rishi 2025-10-20T08:24:54Z