topic Problem with new SIM in Sky Mobile

Problem with new SIM

LindseyB1 — Mon, 13 Oct 2025 09:40:04 GMT

I just switched to Sky Mobile and successfully ported across my existing number from another provider on to my new iphone. I was sent an eSim which I had problems activating so they sent out a physical SIM. On my account it looks like it is installed - but I'm not 100% sure. The problem is I have absolutely no mobile data so cannot make any calls even with wifi assist on. This is causing me huge problems as this is my only phone and I live on my own. I need to be able to chat with someone at Sky so they can check my account and try to help me but given no data I couldn't even get through security as the code wouldn't come through on text. The chat assist is too limited - I have no idea how to contact Sky as a result. Any suggestions?

Re: Problem with new SIM

Nimbob — Mon, 13 Oct 2025 11:52:31 GMT

Hi @LindseyB1

I hope you are doing well and I am sorry to hear about the issue's you are experiencing.

I would reccomend trying the below steps to see if this fixes your issue.

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Thanks,

Re: Problem with new SIM

LindseyB1 — Mon, 13 Oct 2025 12:37:08 GMT

Thanks Scott. Unfortunately as I have no signal the text can't come through. Managed to finally get to live chat where I was asked to reset network settings and of course connection then lost. And it hasn't resolved it. So frustrated... 😣