https://helpforum.sky.com/t5/Sky-Mobile/Parcel-not-received/m-p/5114397#M269285 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4503682">@Ahsan5</a>&nbsp; as Sky are the customer of DPD they need to initiate an investigation so you need to call sky and get them to chase it up with DPD.&nbsp;</P> Mon, 13 Oct 2025 08:17:33 GMT 63johnw 2025-10-13T08:17:33Z https://helpforum.sky.com/t5/Sky-Mobile/Parcel-not-received/m-p/5114383#M269283 <P>I have ordered a new phone from sky it seems to be delivered on 7th of October but suddenly DPD notified me that there is a delay in parcel&nbsp;</P><P>And still its showing delay even they are saying its deemed missing and instructed me to contact sky&nbsp;</P><P>i don't whats going on and to whom should i contact&nbsp;</P> Mon, 13 Oct 2025 08:07:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Parcel-not-received/m-p/5114383#M269283 Ahsan5 2025-10-13T08:07:22Z https://helpforum.sky.com/t5/Sky-Mobile/Parcel-not-received/m-p/5114397#M269285 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4503682">@Ahsan5</a>&nbsp; as Sky are the customer of DPD they need to initiate an investigation so you need to call sky and get them to chase it up with DPD.&nbsp;</P> Mon, 13 Oct 2025 08:17:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Parcel-not-received/m-p/5114397#M269285 63johnw 2025-10-13T08:17:33Z