https://helpforum.sky.com/t5/Sky-Mobile/Restrictons-on-my-mobile-app/m-p/5113648#M269144 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502890">@Bex49</a>&nbsp; you will need to call sky on 150 so they can look into this for you.&nbsp;</P> Sun, 12 Oct 2025 07:04:59 GMT 63johnw 2025-10-12T07:04:59Z https://helpforum.sky.com/t5/Sky-Mobile/Restrictons-on-my-mobile-app/m-p/5113599#M269138 <P>I am up to date on all payments I have direct debits go out every month same date. I have nothing outstanding. There is a bill due but the direct debit is set up and the money is&nbsp; always there. Yet when I go to view upgrades or deals it says my account is restricted this has been continuse for 3 or 4 months sky says its not restricted but the app says I have outstanding bills but go to bills and I have nothing g outstanding. Can anyone make this make sence. Thanks in advance&nbsp;</P> Sun, 12 Oct 2025 00:43:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Restrictons-on-my-mobile-app/m-p/5113599#M269138 Bex49 2025-10-12T00:43:44Z https://helpforum.sky.com/t5/Sky-Mobile/Restrictons-on-my-mobile-app/m-p/5113648#M269144 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502890">@Bex49</a>&nbsp; you will need to call sky on 150 so they can look into this for you.&nbsp;</P> Sun, 12 Oct 2025 07:04:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Restrictons-on-my-mobile-app/m-p/5113648#M269144 63johnw 2025-10-12T07:04:59Z