topic Re: My sky app trying to upgrade in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app-trying-to-upgrade/m-p/5113357#M269087 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1606385">@alison5969</a>&nbsp;</P> <P>Instead of using the app have you tried doing it via your online account here instead (further down the page):</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-mobile-upgrade" target="_blank">https://www.sky.com/help/articles/sky-mobile-upgrade</A></P> <P>&nbsp;</P> <P>If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.</P> <P>&nbsp;</P> <P>If you are struggling with this then give Sky a call on the free 150 number to do it.</P> <P>&nbsp;</P> <P>If sending a phone back to Sky then make sure you get and keep proof of delivery.</P> Sat, 11 Oct 2025 15:35:35 GMT caesarome 2025-10-11T15:35:35Z My sky app trying to upgrade https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app-trying-to-upgrade/m-p/5113352#M269085 <P>What's up with my sky app trying now for over a week to upgrade and app just keeps flashing when I start upgrade and nothing else happens I've uninstalled app and installed it back on still the same&nbsp;</P> Sat, 11 Oct 2025 15:31:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app-trying-to-upgrade/m-p/5113352#M269085 alison5969 2025-10-11T15:31:14Z Re: My sky app trying to upgrade https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app-trying-to-upgrade/m-p/5113357#M269087 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1606385">@alison5969</a>&nbsp;</P> <P>Instead of using the app have you tried doing it via your online account here instead (further down the page):</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-mobile-upgrade" target="_blank">https://www.sky.com/help/articles/sky-mobile-upgrade</A></P> <P>&nbsp;</P> <P>If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.</P> <P>&nbsp;</P> <P>If you are struggling with this then give Sky a call on the free 150 number to do it.</P> <P>&nbsp;</P> <P>If sending a phone back to Sky then make sure you get and keep proof of delivery.</P> Sat, 11 Oct 2025 15:35:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app-trying-to-upgrade/m-p/5113357#M269087 caesarome 2025-10-11T15:35:35Z