topic New SIM card activation in Sky Mobile

New SIM card activation

chrisoco — Sat, 11 Oct 2025 08:58:33 GMT

I have recent changes my sky mobile data plan have followed all the instructions and used the activation code I was given but can't make calls and my sky account is saying that I still need to activate my new SIM card. I have tried again but with no luck

Re: New SIM card activation

63johnw — Sat, 11 Oct 2025 09:00:13 GMT

Hi @chrisoco can you confirm you had a plan with sky, you have taken a new plan with sky with a new number and have activated that new sim ?

Re: New SIM card activation

chrisoco — Sat, 11 Oct 2025 09:24:24 GMT

I was already a sky mobile customer and moved fro a 6gb data plan to an unlimited data plan

I entered the activation code that was supplied with my new sim but it doesn't seem to work

Re: New SIM card activation

63johnw — Sat, 11 Oct 2025 09:26:17 GMT

Did you do this by changing your mix in your account @chrisoco or did you order a new sim ? A new sim will come with a new number.