topic Activated wrong sim in Sky Mobile

Activated wrong sim

M-ambrose — Fri, 10 Oct 2025 11:08:45 GMT

I've had enough problem after problem with SIM cards I upgraded to unlimited data and got a new sim what they didn't tell me is that I had to have a new number so when I activated it I just put activated it as a replacement sim which obviously didn't work

after yet another extremely long call with sky being passed around depts and having to go through yet another credit check they sent me a new SIM card promised to cancel the iother iñe ccwith a new number went to activate it it didn't bask me which sim just activated it and it activated under wrong name tried to activate it under right name but now get an error message sky chat is as useful as a chocolate monkey Im fed up with this uograde and sky all I want is my new iPhone 17 pro max working on right SIM card with unlimited data

Re: Activated wrong sim

caesarome — Fri, 10 Oct 2025 12:06:51 GMT

@M-ambrose

As well as calling about this you can also get help via the social media links at the bottom of this page.

Re: Activated wrong sim

PandJ2020 — Fri, 10 Oct 2025 12:12:11 GMT

@M-ambrose wrote:
I've had enough problem after problem with SIM cards I upgraded to unlimited data and got a new sim what they didn't tell me is that I had to have a new number

The terms of SIM offers are clear that they are for new/additional SIM's only (With a new number).

Plans available for a given SIM can be found on your account by changing the dataplan - but they won't be the same price as the additional SIM offers.

If you choose to activate as a replacement then that SIM can only replace a current SIM/dataplan on your account.

There is a protracted workaround that requires your number is ported out of the network and back in again - you cannot use a PAC code within a network. (Unless Sky agree to apply a deal to your current SIM)

I'm not sure what you mean by 'activated it under the wrong name'.

Anyway, there's probably not a lot we can do here (other customers).