topic Re: Sim activation in Sky Mobile

Sim activation

Lauren_kat3 — Thu, 09 Oct 2025 19:19:23 GMT

I received my new SIM over a month ago and attempted to activate it, but I still appear to be using my old SIM with Sky. Now, my Sky activation code has expired, but because I work from 9 to 6, 5 days a week, I never get a chance to call to get it sorted.

Re: Sim activation

caesarome — Thu, 09 Oct 2025 19:26:59 GMT

@Lauren_kat3 wrote:

but I still appear to be using my old SIM with Sky.

If the sim activated then did you not exchange it for the one you were using as activating a new sim does nothing with the one you were previously using.

Re: Sim activation

Lauren_kat3 — Fri, 10 Oct 2025 12:27:50 GMT

Yes I replaced it but I am still currently on my old SIM card plan and I don't know why

Re: Sim activation

caesarome — Fri, 10 Oct 2025 12:31:12 GMT

So to be clear you activated the new SIM card and put it in your device but it is showing the same plan that you had on the other sim that you are now not using ?