Refund

Szarex — Thu, 09 Oct 2025 17:33:07 GMT

You cancel my montly plan an don't give me refund of 75€ now is over 1 month

Re: Refund

Daniel0210 — Thu, 09 Oct 2025 17:43:00 GMT

@Szarex wrote:

You cancel my montly plan an don't give me refund of 75€ now is over 1 month

We didn't cancel anything. We are customers here. It sounds like you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

topic Refund in Sky Mobile

Refund

Re: Refund