https://helpforum.sky.com/t5/Sky-Mobile/waiting-for-new-phone/m-p/5111640#M268673 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4491407">@chr131</a>&nbsp;</P> <P>Quite possibly a credit check problem. You'll need to contact Sky to discuss.&nbsp;</P> Thu, 09 Oct 2025 13:33:33 GMT Daniel0210 2025-10-09T13:33:33Z https://helpforum.sky.com/t5/Sky-Mobile/waiting-for-new-phone/m-p/5111631#M268671 <P>i ordered the new iphone through swap for my iphone 14 and passed all the checks ect however it is saying "action required" and i need to contact sky? iv tried to however its proving to be a struggle. could it just be asking me to contact sky because the phone is out of stock?&nbsp;</P> Thu, 09 Oct 2025 13:17:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/waiting-for-new-phone/m-p/5111631#M268671 chr131 2025-10-09T13:17:22Z https://helpforum.sky.com/t5/Sky-Mobile/waiting-for-new-phone/m-p/5111640#M268673 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4491407">@chr131</a>&nbsp;</P> <P>Quite possibly a credit check problem. You'll need to contact Sky to discuss.&nbsp;</P> Thu, 09 Oct 2025 13:33:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/waiting-for-new-phone/m-p/5111640#M268673 Daniel0210 2025-10-09T13:33:33Z