topic Re: 11 weeks and still waiting in Sky Mobile

11 weeks and still waiting

Freddie666 — Thu, 09 Oct 2025 09:10:47 GMT

I returned my iphone 16 Pro Max cos it didnt wanna charge and that was on the 16th of august, called them so many times that i forgotten, one time i called them i was on the phone to 12 different people and sat for 2 and half hours and still didn't get any updates on my replacement phone .

Them people that sitts in them call center has no clue what they doing and they just feed you with lies and promises.

Re: 11 weeks and still waiting

caesarome — Thu, 09 Oct 2025 09:16:09 GMT

@Freddie666

If you have returned a faulty phone then it will need to be looked at by the company that handles them on behalf of Sky and as you are discovering this isn't a speedy process, only if they agree that this fault can not be fixed should Sky contact you about this. They will not just give you a new phone until they are sure this one can not be repaired.

Re: 11 weeks and still waiting

Freddie666 — Thu, 09 Oct 2025 09:28:09 GMT

I mean 11 weeks, i've moved from 3 to sky and mean when i hade a faulty phone took 2 weeks for thw to sorr a replacement for me but you guys have let be without a phone for almost 12 weeks, and i am still paying for a product i dont have

Re: 11 weeks and still waiting

PandJ2020 — Thu, 09 Oct 2025 09:33:35 GMT

@Freddie666 wrote:
...but you guys

Just to be clear - you are not addressing Sky here. Just other customers...

Re: 11 weeks and still waiting

Freddie666 — Thu, 09 Oct 2025 09:51:22 GMT

Ohhh sorry i thought it was sky who replied 😊