https://helpforum.sky.com/t5/Sky-Mobile/Customer-service-problem/m-p/5111150#M268588 <P>It sounds like you have done everything you can by putting&nbsp;the complaint in so you will need to wait until the investigation has been completed which might take longer than the 5 days you were quoted.</P> Wed, 08 Oct 2025 21:28:24 GMT caesarome 2025-10-08T21:28:24Z https://helpforum.sky.com/t5/Sky-Mobile/Customer-service-problem/m-p/5111142#M268585 <P>What on earth has happened to sky customer services?&nbsp;<BR />I ordered an iPhone 17 on the first day it was available to preorder and despite my account saying it has been dispatched and a notification from dpd that they were expecting my parcel nothing has materialised. (Dpd tracking still says they haven't received it)</P><P>Multiple call to customer services have yielded no answers, they just insist it has been dispatched and I should receive it in a day or two.&nbsp;<BR />&nbsp;one advisor said they would launch an investigation and I would hear back between 3 and 5 days, nothing!</P><P>I made a complaint via the online form 2 weeks ago, recieved a message a couple of day ago just &nbsp;advising they are experiencing a high volume of complaints, surely that must tell them something?</P><P>Does anybody know how I can contact someone who can actually help at sky rather than those in the foreign call centre who appear to have means of tracking down my phone?</P> Wed, 08 Oct 2025 21:20:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Customer-service-problem/m-p/5111142#M268585 mark+2013 2025-10-08T21:20:52Z https://helpforum.sky.com/t5/Sky-Mobile/Customer-service-problem/m-p/5111150#M268588 <P>It sounds like you have done everything you can by putting&nbsp;the complaint in so you will need to wait until the investigation has been completed which might take longer than the 5 days you were quoted.</P> Wed, 08 Oct 2025 21:28:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Customer-service-problem/m-p/5111150#M268588 caesarome 2025-10-08T21:28:24Z