topic Re: iPad application in Sky Mobile

iPad application

Joneccbrfc1 — Wed, 08 Oct 2025 16:23:15 GMT

Hello, I applied for a iPad last night and was accepted but never entered my direct debit details. I've just gone to do it again to complete my order but now it's saying I am not eligible. Please could you see if I am eligible or not as I can't understand why last night I was accepted but tonight I wasn't? Is it because I've already gone through the credit check with you? Is there anyway I can order it? Thanks

Re: iPad application

caesarome — Wed, 08 Oct 2025 16:29:27 GMT

@Joneccbrfc1

As we are customers here who help each other we can't check anything for you. If you were accepted yesterday then it should have ask you to provide the payment details. As you didn't then placing the order again so soon could well be the reason for the failure this time around.

Re: iPad application

Joneccbrfc1 — Wed, 08 Oct 2025 16:34:12 GMT

Oh sorry, who do I contact please? Thanks

Re: iPad application

caesarome — Wed, 08 Oct 2025 16:36:35 GMT

Sky by either calling them although they can't tell you anything other then the reason of the cancellation is due to a failed credit check as they are not allowed to access your credit record as only you can do this via credit checking sites like Experian.

Under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.