https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-switch/m-p/5109880#M268458 <P>I chose to swap my device for a new one and now it's says in tracking action required and can't get through to a sky operator&nbsp;</P> Wed, 08 Oct 2025 08:36:18 GMT mothers+ladies 2025-10-08T08:36:18Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-switch/m-p/5109880#M268458 <P>I chose to swap my device for a new one and now it's says in tracking action required and can't get through to a sky operator&nbsp;</P> Wed, 08 Oct 2025 08:36:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-switch/m-p/5109880#M268458 mothers+ladies 2025-10-08T08:36:18Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-switch/m-p/5109898#M268464 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2134099">@mothers+ladies</a>&nbsp;wrote:<BR /><P>I chose to swap my device for a new one and now it's says in tracking action required and can't get through to a sky operator&nbsp;</P><HR /></BLOCKQUOTE><P>No one here can provide an answer.&nbsp; That's often where there's an issue with the credit check.</P><P>&nbsp;</P><P>You'll need to persevere in contacting Sky I'm afraid.</P> Wed, 08 Oct 2025 08:52:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-switch/m-p/5109898#M268464 PandJ2020 2025-10-08T08:52:40Z