topic Re: Complaint in Sky Mobile

Complaint

Riri80 — Wed, 08 Oct 2025 05:46:47 GMT

I upgraded my phone recently with the offer of a free chrome book I have attempted to submit the claim to find out its now closed! Im disappointed as a loyal diamond customer this is unacceptable. Anybody have any advice on how to return my phone??

Re: Complaint

63johnw — Wed, 08 Oct 2025 05:53:28 GMT

Hi @Riri80 if you are within the 31 day cooling off period then call sky on 150 to arrange the return. Outside of that and you can't return it as you are within the contract period.

Re: Complaint

Riri80 — Wed, 08 Oct 2025 05:55:50 GMT

Hi @63johnw

I am within the cooling off period so thanks for your your reply happy hump day 🌞

Re: Complaint

PandJ2020 — Wed, 08 Oct 2025 08:37:02 GMT

@Riri80 wrote:
Im disappointed as a loyal diamond customer this is unacceptable.

These promotions are not Sky's - they are Samsung's so any VIP status isn't relevant. There is a limited time to claim these offers direct from Samsung.

Re: Complaint

caesarome — Wed, 08 Oct 2025 09:09:08 GMT

The offer with the Chromebook finished on the 2nd October although usually you can still put in a claim beyond that date so perhaps there is no more stock availble for this promotion hence is now being closed.