https://helpforum.sky.com/t5/Sky-Mobile/Sky-app/m-p/5109184#M268291 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2323389">@David+Summerbell</a>&nbsp; if that keeps happening then your only option is to call sky on 150 so they can help with your order.&nbsp;</P> Tue, 07 Oct 2025 12:54:53 GMT 63johnw 2025-10-07T12:54:53Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-app/m-p/5109183#M268290 <P>I've been trying now for 2 days to upgrade my mobile phone<BR />get right to the end of credit check and up pops the error sign "sorry it's not you it's us"</P><P>what is going on?</P> Tue, 07 Oct 2025 12:53:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-app/m-p/5109183#M268290 David+Summerbell 2025-10-07T12:53:51Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-app/m-p/5109184#M268291 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2323389">@David+Summerbell</a>&nbsp; if that keeps happening then your only option is to call sky on 150 so they can help with your order.&nbsp;</P> Tue, 07 Oct 2025 12:54:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-app/m-p/5109184#M268291 63johnw 2025-10-07T12:54:53Z