topic Re: Overcharged in Sky Mobile

Overcharged

Alfiebwmn — Tue, 07 Oct 2025 11:51:22 GMT

A direct payment has come out of my account a month earlier then it was

Re: Overcharged

63johnw — Tue, 07 Oct 2025 11:54:37 GMT

Hi @Alfiebwmn couple of questions, are you a new sky mobile customer ? Have you made a manual payment ?

Re: Overcharged

Alfiebwmn — Tue, 07 Oct 2025 12:10:56 GMT

Yes I am a new customer I made my payment manually and still was charged my direct debit

Re: Overcharged

Daniel0210 — Tue, 07 Oct 2025 12:12:50 GMT

@Alfiebwmn

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 WORKING days. Either call or perhaps use social media (the links are at the bottom of this page).