topic Re: Silly settings - iPhone 17 in Sky Mobile

Silly settings - iPhone 17

April+2020 — Mon, 06 Oct 2025 09:45:05 GMT

I can make outgoing calls. My wife and the home phone (both with SKY) can call me. No one else can call me but I get motion missed calls. The two sim settings are causing issues. If I disable one the phone stops working as a phone. I have tried the online pages but get lost in the choices, the virtual assistant has a hissy fit as it does not understand my issue. There is no phone number shown for human help. Also, I have been told not to send my old phone back with the label provided but to wait for an empty box with a label to resend old phone! Am I going to gaga?

Re: Silly settings - iPhone 17

63johnw — Mon, 06 Oct 2025 12:08:32 GMT

Hi @April+2020 the number for sky is 150.

Re: Silly settings - iPhone 17

Masseybhoy — Mon, 06 Oct 2025 12:12:06 GMT

Im the same

Re: Silly settings - iPhone 17

caesarome — Mon, 06 Oct 2025 12:17:32 GMT

@Masseybhoy

Is your phone an iPhone ?

Re: Silly settings - iPhone 17

April+2020 — Mon, 06 Oct 2025 12:51:26 GMT

Hi, yes as shown I am using the iPhone 17 and IOS 26. Finally touched base with a human who spent nearly one hour with me. It turn out the iPhone 17 is set automatically for eSIM. After doing the move of data etc from old iPhone 13 I inserted my old physical SIM. This co fused the heck out of the new iPhone 17. I could receive calls from my wife but she is a SKY customer (Samsung) and a ICE contact. People outside my house could not activate the ringer. They showed up as a missed call and left a voice message. We had to reset the iPhone 17 network settings without the physical SIM card and have my contacts calling me who were not SKY customers. We had a result that worked. Just think carefully when changing to a brand new iPhone - does it need a SIM card or does it become a eSIM iPhone when you transfer your data etc. Hopefully I will not have this problem when I replace the iPhone 17 for and iPhone xx in the future.

Re: Silly settings - iPhone 17

Masseybhoy — Mon, 06 Oct 2025 13:12:16 GMT

No mine is a Samsung and sky cheer is saying everything is fine but clearly not I've

Re: Silly settings - iPhone 17

Masseybhoy — Mon, 06 Oct 2025 13:13:54 GMT

Mine is saying emergency calls only

Re: Silly settings - iPhone 17

Masseybhoy — Mon, 06 Oct 2025 13:18:58 GMT

I have a Samsung and can't make or receive calls its saying emergency calls only