topic Re: Voice mail received whilst abroad in Sky Mobile

Voice mail received whilst abroad

Sdennis999 — Mon, 06 Oct 2025 10:28:34 GMT

I recently spent some time in the Seychelles and did not activate roaming and did not receive any calls (where the phone rang)

During my stay (which included a week with no coverage) I received the 759 notifications stating I had six voicemails.

I have just received my monthly bill and have been charged £9.50 for a collection of calls that seem to tie up with the numbers and durations of the voice messages, which I only checked on my return home.

Surely this cannot be correct? The person calls, it goes straight to voicemail as I am abroad yet I still get charged for the incoming message?

Re: Voice mail received whilst abroad

PandJ2020 — Mon, 06 Oct 2025 10:36:22 GMT

@Sdennis999 wrote:
Surely this cannot be correct? The person calls, it goes straight to voicemail as I am abroad yet I still get charged for the incoming message?

You had your phone in airplane mode? If not, then your phone would still be connecting to a cellular service. (Disabling data roaming does not prevent cellular connections)

Re: Voice mail received whilst abroad

63johnw — Mon, 06 Oct 2025 11:59:21 GMT

Hi @Sdennis999 if you are saying you didn't access the voicemails when abroad then you will need to call sky on 150 and ask them to explain the charges.