https://helpforum.sky.com/t5/Sky-Mobile/eSIM-cut-off-by-agent/m-p/5107517#M268026 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3655481">@Hannah3007</a>&nbsp;</P> <P>Sky can be contacted via the social media links at the bottom of this page if that helps.</P> Mon, 06 Oct 2025 09:23:08 GMT caesarome 2025-10-06T09:23:08Z https://helpforum.sky.com/t5/Sky-Mobile/eSIM-cut-off-by-agent/m-p/5105717#M268025 <P>so.....,,.</P><P>I was on the phone to an agent yesterday as I am having great difficulty with changing from 3mobile to sky mobile and keeping my own number.&nbsp;<BR /><BR /></P><P>so far I have spent no less than 12 hours this week on the phone to sky mobile struggling to get the agents to understand my issue and fix it.&nbsp;<BR /><BR /></P><P>after a network reset I was asked to delete the eSIM which completely left me with no working sim at all in my phone as I can only presume it was the number that has been deleted as well.&nbsp;<BR /><BR /></P><P>how do I now contact sky on a phone that can only make calls using WhatsApp and messenger via WiFi connection only?</P><P><BR />I am absolutely furious that the agent did not listen to me when I told him that it said in the screen if we go ahead with this deletion process it will delete my number that had transferred over from 3mobile.&nbsp;</P> Fri, 03 Oct 2025 20:05:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/eSIM-cut-off-by-agent/m-p/5105717#M268025 Hannah3007 2025-10-03T20:05:34Z https://helpforum.sky.com/t5/Sky-Mobile/eSIM-cut-off-by-agent/m-p/5107517#M268026 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3655481">@Hannah3007</a>&nbsp;</P> <P>Sky can be contacted via the social media links at the bottom of this page if that helps.</P> Mon, 06 Oct 2025 09:23:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/eSIM-cut-off-by-agent/m-p/5107517#M268026 caesarome 2025-10-06T09:23:08Z