https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107084#M268010 <P>My phone broke over 6 weeks ago. I got a new phone via my apple insurace and needed a replacement sim. I was told I needed a physical sim sent to my home address to replace the eSIM that was in my old phone. I must have made dozens of phone calls and spent hours explaining the situation. I can't receive any confirmation codes as my phone doesn't have a sim. The next step in the process involves sending the code to another sky customer. I don't know any other customers, and after this experience I wouldn't dream of recommending them. They promise call backs that don't happen. I eventually contacted ofcom, who asked me to monitor all communication, written and otherwise. Sky didn't keep notes but fortunately I recorded and took screenshots of conversations. I was informed by ofcom that sky were in fact being misleading and in breach of contract. Still no sim sent. Maybe someone can suggest an other option. I have an unusable phone &nbsp;with a company that I want to leave. I can't even get a pac code because I don't have a sim to receive the text code. Help, I'm being held hostage and struggling to find a spare 3 hours to be passed from one person to the next.</P> Sun, 05 Oct 2025 15:53:34 GMT SoniaMills 2025-10-05T15:53:34Z https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107084#M268010 <P>My phone broke over 6 weeks ago. I got a new phone via my apple insurace and needed a replacement sim. I was told I needed a physical sim sent to my home address to replace the eSIM that was in my old phone. I must have made dozens of phone calls and spent hours explaining the situation. I can't receive any confirmation codes as my phone doesn't have a sim. The next step in the process involves sending the code to another sky customer. I don't know any other customers, and after this experience I wouldn't dream of recommending them. They promise call backs that don't happen. I eventually contacted ofcom, who asked me to monitor all communication, written and otherwise. Sky didn't keep notes but fortunately I recorded and took screenshots of conversations. I was informed by ofcom that sky were in fact being misleading and in breach of contract. Still no sim sent. Maybe someone can suggest an other option. I have an unusable phone &nbsp;with a company that I want to leave. I can't even get a pac code because I don't have a sim to receive the text code. Help, I'm being held hostage and struggling to find a spare 3 hours to be passed from one person to the next.</P> Sun, 05 Oct 2025 15:53:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107084#M268010 SoniaMills 2025-10-05T15:53:34Z https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107374#M268011 <P>Did you ever lodge a complaint?</P> Mon, 06 Oct 2025 08:19:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107374#M268011 PandJ2020 2025-10-06T08:19:26Z https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107477#M268023 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1005966">@SoniaMills</a>&nbsp;</P> <P>If you haven't already you can fill in this form to register a complaint:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></SPAN></P> Mon, 06 Oct 2025 09:05:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Difficulty-getting-a-replacement-sim/m-p/5107477#M268023 caesarome 2025-10-06T09:05:58Z